This End User License Agreement (hereinafter: "EULA" or "Agreement") is a legally binding agreement between you, as the end user of the Software (hereinafter: "User" or "You"), and Griff Gate Ltd., a company incorporated under the laws of Singapore (registered address: 10 Anson Road, International Plaza #22-15, Singapore SG-079903; hereinafter: "Company").
The rights to distribute and license the Software are held by Griff Gate Ltd. The Software is protected by copyright and is also subject to the provisions of international conventions. The Software is licensed, not sold.
Do not install, copy, open, or use the Software until you have read and accepted the terms of this EULA.
By clicking "I Agree", installing, downloading, opening, or using the Software in any way, you confirm that:
Before installing the Software, you are required to ensure that there are no legal prohibitions in your jurisdiction that would prevent you from entering into this Agreement (including age or legal capacity requirements) or from using the Software for any reason.
If you do not agree to these terms, or are uncertain whether you meet the legal requirements of your jurisdiction, you may not use, install, or open the Software.
The Software may only be used in accordance with the terms and provisions of this Agreement.
In this Agreement, the following terms shall have the meanings defined herein:
"Computer": any personal computer running at least Windows 10, owned or lawfully operated by the User, on which the Software is installed or runs.
"Confidential Information": any information not publicly available that is disclosed by one Party (the "Disclosing Party") to the other Party (the "Receiving Party") in any form or medium in connection with this Agreement, and which is marked as confidential, or which the Disclosing Party designates as confidential and proprietary, or which the Receiving Party reasonably should know to be confidential and proprietary based on the nature and circumstances of the disclosure.
"Features": the totality of functions and capabilities available through the ChimeraTool website and the Software, which the Company may modify from time to time.
"Documentation": web documents, user manuals, technical specifications, and other materials relating to the Software, compiled and published by the Company.
"Free Features": those features available without charge under a Trial License or with an individually granted express permission from the Company.
"ChimeraTool": a professional software application requiring at least Windows 10, designed to assist professional mobile device repair technicians and service centers in performing lawful repair and recovery tasks.
"Intended Purpose": the sole intended purpose of the Software: to support professional mobile device repair technicians and service centers in performing lawful repair, recovery, diagnostic, and maintenance tasks on Mobile Devices that have been lawfully submitted for repair by the User's customers. A detailed description of the Intended Purpose is provided in Article 5 of this Agreement and in the Code of Ethics of Griff Gate Ltd. for ChimeraTool, available at: https://chimeratool.cn.
"Mobile Device": any smartphone, tablet, or similar device running Android or any other operating system that is compatible with the ChimeraTool software.
"Premium Features": those features and capabilities of the Software that require the purchase of a paid ChimeraTool license or extra credits.
"Software": ChimeraTool, including all programs, information files, documentation, and other materials in the software package. The blacklist verification feature built into the ChimeraTool software is subject to a separate end user license agreement.
"Code of Ethics": the Code of Ethics of the software, which sets out the Company's ethical commitments and the acceptable use cases for the Software. The Code of Ethics is available at: https://chimeratool.cn, and forms part of this Agreement.
Subject to the terms and conditions of this Agreement, the Company grants you a revocable, non-exclusive, non-transferable, and limited right to install and use the Software solely in accordance with the Documentation and the Intended Purpose.
The scope of the granted license depends on the type of license you have purchased or activated:
The Chimera Basic license entitles you to use the Basic-level features of the Software as advertised on the ChimeraTool website. The Basic license is subject to the restrictions and conditions set forth in this Agreement. The fee for the Basic license is due in accordance with the applicable subscription or purchase terms.
The Chimera Professional license entitles you to use the Pro-level features of the Software as advertised on the ChimeraTool website. The Professional license includes a maximum of 1,500 phone connections per license period. The number of paid processes within the given connection allowance is unlimited. The fee for the Professional license is due on the first day of the subscription period, for an annual term.
The Chimera Premium license entitles you to use all Premium-level features of the Software as advertised on the ChimeraTool website. The fee for the Premium license is due in accordance with the applicable subscription or purchase terms.
The Company may, at its sole discretion, make available a Trial License that provides access to certain Free Features for a limited time and/or with limited functionality. The Trial License is free of charge and is subject to all restrictions and obligations set forth in this Agreement. The Trial License does not provide access to Premium Features. The Company reserves the right to modify, restrict, or discontinue the Trial License at any time without notice.
Each license applies to you personally and may only be used by you, or — in the case of a legal entity — by the organization and its employees, up to the number of simultaneous activations permitted by the applicable license type. The license may not be shared among multiple users or devices beyond the extent expressly permitted by the purchased license type.
The Software may not be used on devices or systems other than the Computers specified in this Agreement, and may not be embedded in any other product, including but not limited to: mobile devices, internet appliances, set-top boxes, handheld computers, PDAs, gaming consoles, televisions, home automation systems, or any other consumer electronic device or closed-system service.
The rights granted by this Agreement are limited solely to those rights expressly listed in Article 2. The Company does not intend to grant any other rights — whether by implication, estoppel, or otherwise. The Company reserves all rights not expressly granted to you under this Agreement. The Company is not obligated to update, modify, or maintain the Software unless expressly agreed to in writing.
The Software may only be used in accordance with the terms of this EULA. You may not — and may not permit, encourage, assist, or enable any third party to — directly or indirectly do any of the following:
Reverse engineer, disassemble, decompile, reverse compile, or otherwise attempt to derive the source code of the Software, in whole or in part, by any means;
Modify, adapt, improve, enhance, translate, or create any product or software derived from or based on the Software or any part thereof, or alter the Software in any way;
Create, reproduce, distribute, sell, offer, or otherwise make available any counterfeit or unauthorized means of circumventing the licensing mechanisms of the Software;
Rent, sublicense, distribute, transfer, or assign the Software or any license to use the Software, in whole or in part, without the prior express written consent of the Company;
Use the Software in conjunction with USB sharing devices, USB hubs, virtual USB devices, or any technology that virtualizes or multiplexes USB connections in such a way that a single physical license activation is shared across multiple computers, users, or devices;
Monitor, record, intercept, capture, or copy the communications between the Software and any Mobile Device, between the Software and the Company's servers, or through any communication channel used by the Software, by any means, including but not limited to: packet capture, man-in-the-middle attacks, or debugging proxies;
Run, install, or use the Software in a virtual machine environment, including but not limited to: VMware, VirtualBox, Hyper-V, or any other virtualization or emulation technology;
Use the Software via remote desktop access, remote access, screen sharing, or any product or technology with similar functionality, including but not limited to: Remote Desktop Protocol (RDP), TeamViewer, AnyDesk, or equivalent solutions;
Use the Software for any purpose other than the Intended Purpose as defined in this Agreement and detailed in Article 5;
Share the license among multiple users or devices beyond the extent expressly permitted by the purchased license type. Each license applies solely to the specific scope of use described in Article 2, and any use beyond that scope — without purchasing additional licenses — is strictly prohibited;
Circumvent, crack, or attempt to circumvent any license protection or activation mechanism of the Software, including but not limited to: bypassing or manipulating the activation process; spoofing, cloning, or modifying hardware identifiers (hardware ID, MAC address, device serial number, or similar identifiers) to expand the scope of the license; manipulating system clocks or timestamps to extend the validity of the license; using VPN services, proxy services, or IP masking technologies to circumvent territorial restrictions on the license or license protection mechanisms; or employing any other technical, legal, or contractual trick or scheme to extend the scope of the license beyond what has been paid for and expressly authorized;
Store, distribute, mirror, host, or make the Software available to unauthorized third parties in any form — including file-sharing platforms, peer-to-peer networks, cloud storage, download portals, or any other means — without the prior written consent of the Company;
Violate any applicable law, rule, or regulation in connection with accessing or using the Software, including but not limited to: criminal law, data protection law, electronic communications law, and intellectual property law.
Any violation or attempted violation of any of the prohibitions set forth in this Article 3 shall result in the immediate, irrevocable, and permanent termination of your license and a permanent ban from using the Software or obtaining any future licenses. Violations may also give rise to civil liability (including claims for damages, requests for injunctive relief, and attorney's fees) and criminal liability under applicable law. The Company expressly reserves all such remedies.
The Software is developed and distributed solely for the purpose of assisting professional mobile device repair technicians and service centers in performing lawful repair, recovery, diagnostic, and maintenance tasks on Mobile Devices that have been lawfully submitted for repair by the User's customers.
The Software includes the following features, for the lawful repair purpose defined above:
The Company acknowledges that certain features of the Software may technically temporarily suspend or disable certain security mechanisms or manufacturer-imposed restrictions on Mobile Devices. Such operations and processes are permitted under this Agreement only to the extent necessary to achieve the lawful repair and recovery purpose, and in a manner that respects the user freedom of the device's legitimate owner over their own lawfully acquired property. Any use outside this strictly defined scope is prohibited.
A detailed description of the manufacturer's intent regarding the Software's features and acceptable use cases can be found in the Code of Ethics of Griff Gate Ltd., available at: https://chimeratool.cn. Users are required to read, understand, and comply with the Code of Ethics as a precondition for using the Software.
The following uses are strictly prohibited and constitute grounds for immediate termination of the license, permanent ban, civil liability, and reporting to law enforcement authorities:
By accepting this Agreement, you expressly represent and warrant that:
If you operate a professional repair business (service center, repair shop, or similar organization), you are responsible for ensuring that all staff and employees using the Software are familiar with and comply with the terms of this Agreement, including all use restrictions and the Intended Purpose. You are required to implement appropriate internal controls to prevent unauthorized use of the Software by your staff.
You agree to provide the Company with accurate, up-to-date, and complete contact information so that the Company can contact you regarding the Software or related matters. You must promptly notify the Company of any changes to your contact information (including name, address, email address, or phone number). The Company shall not be liable for any missed notifications, updates, or other communications resulting from the maintenance of inadequate contact information.
You acknowledge that Griff Gate Ltd. will send you important communications regarding the product you have purchased, including Software updates, modifications, security notices, and special offers. These communications will always include an "Unsubscribe" option. The Company strongly recommends that all Users remain subscribed to the product newsletter, as it may contain important information about security improvements, bug fixes, new features, feature changes, and renewal or upgrade offers. Unsubscribing from product communications does not release you from your obligations under this Agreement.
You are solely responsible for:
In the event of theft of your license credentials, unauthorized use of your license, or reasonable suspicion of unauthorized use of your license by a third party, you must report the incident to the Company immediately via https://chimeratool.cn or [email protected]. Following the report, the Company will investigate the incident and, if necessary, issue a new license and disable the compromised license. The Company shall not be liable for any damages arising from unauthorized use of the license that occurred prior to the report.
You must comply with all applicable laws and regulations in connection with your use of the Software, including:
You acknowledge that certain features of the Software may be subject to legal restrictions in certain jurisdictions. It is solely your responsibility to verify and comply with all applicable local laws before using any feature of the Software.
The Software, the Documentation, and all related materials are protected by copyright, trade secret rights, and international conventions. All intellectual property rights in the Software — including but not limited to: copyrights, patents, trademarks, trade secrets, and other proprietary rights — remain exclusively the property of Griff Gate Ltd. in accordance with applicable law.
This Agreement does not transfer to you any ownership rights in or to the Software or the Documentation, nor does it grant you any intellectual property rights therein. You have acquired only the limited license rights expressly set forth in Article 2 of this Agreement.
You agree that:
Unauthorized reproduction, distribution, modification, reverse engineering, or other exploitation of the Software or its components may constitute intellectual property infringement and may result in civil and criminal liability.
If you submit any information, suggestions, opinions, enhancement requests, bug reports, or any other feedback (collectively: "Feedback") to the Company regarding the Software, you agree to the following:
Griff Gate Ltd. is committed to the safety and privacy of users of its products. The Company strictly protects the security of Users' personal data in accordance with applicable data protection laws.
Personal data processed using ChimeraTool is stored on the storage devices of your choice — by default, on the local storage of your computer. The Company does not collect or store data processed by the Software on your devices, except to the extent strictly necessary for license activation, authentication, and the provision of the Software's core functions.
The full Privacy Policy of Griff Gate Ltd. is available at: https://chimeratool.cn/info/privacy-policy, and forms part of this Agreement. It is your responsibility to review the Privacy Policy, which may be updated from time to time.
By using the Software, you consent to the collection and processing of your data as described in the Privacy Policy.
Neither Party may disclose the other Party's Confidential Information, except as expressly permitted by this Agreement. Each Party (as the Receiving Party) must protect the other Party's Confidential Information with at least the same degree of care as it uses to protect its own similarly sensitive confidential information, but in no event less than reasonable care.
The above confidentiality obligations shall not apply, and no breach of this Agreement shall occur, if the Receiving Party discloses Confidential Information where:
Each Party is responsible for ensuring that its employees, agents, or advisors do not unauthorized disclose or use the other Party's Confidential Information. In the event of a breach or credible threat of breach, the Disclosing Party must be notified immediately, and the Disclosing Party shall be entitled to seek equitable relief — including injunctive relief — without the need to post a bond or other security.
Payment obligations arising under this Agreement are irrevocable. Except for the express refund provisions set forth in Article 10.4, all fees paid are non-refundable. By accepting this Agreement and purchasing a license, you waive any right to refuse payment, or to withhold, offset, or reclaim any amounts due under this Agreement.
For Chimera Basic, Chimera Professional, and Chimera Premium licenses, the subscription fee is due on the first day of each subscription period, for an annual term, unless otherwise agreed at the time of purchase.
"Payment Failure" means any event that prevents the successful processing of a payment, including a failure in the payment processing system, invalid payment details, or insufficient funds.
In the event of a Payment Failure in connection with any license purchase or renewal, the requested license or license extension will not be issued or activated until the payment has been successfully processed.
For annually renewing subscriptions, the Company's payment processor will automatically attempt to process the failed payment up to three times. If none of these attempts successfully processes the payment, the subscription will automatically terminate with immediate effect. Upon such termination, the affected license(s) will be automatically disabled.
FastSpring (the Company's payment processor and merchant of record for transactions at the time of issuance of this Agreement) is solely responsible for collecting and remitting all applicable sales taxes, VAT, and similar taxes. The Company does not intervene in this process and cannot be held liable for any incorrect tax amounts resulting from inaccurate information provided by the User. Compliance with applicable tax laws in connection with payment processing is solely the responsibility of FastSpring.
All fees are generally non-refundable. However, the Company may, at its sole discretion, authorize a refund if it determines that one is warranted solely on equitable grounds, in cases where the Software repeatedly fails or cannot be installed, provided that:
Refund requests submitted more than 14 days after the date of purchase will not be considered under any circumstances. The Company reserves the right to deny refund requests that, in the Company's reasonable judgment, are related to User error, failure to meet system requirements, or use of the Software in a manner not permitted under this Agreement.
This Agreement is effective from the first date on which you download, install, activate, open, or use the Software in any way, and shall remain in effect until terminated in accordance with this Article 11.
The Company may terminate this Agreement and your license to use the Software in the following cases:
You may terminate this Agreement at any time by providing written notice to the Company and removing and destroying all copies of the Software in your possession. In the event of termination by you, if you have paid an annual subscription fee, the license will remain valid and operational until the end of the paid subscription period. Upon expiry of that period, the license shall become immediately invalid and be disabled. Article 11.4 shall apply.
Upon termination of this Agreement for any reason:
The following provisions shall survive the termination or expiration of this Agreement for any reason: Article 2.7 (Reserved Rights), Article 3 (Restrictions on Use), Article 4 (Intended Purpose and Ethical Use), Article 5.5 (Compliance with Applicable Laws), Article 6 (Intellectual Property), Article 7 (Feedback), Article 9 (Confidentiality), Article 10.4 (Refunds, to the applicable extent), Article 11.4 (Consequences of Termination), Article 12 (Disclaimer of Warranties), Article 13 (Limitation of Liability), Article 14 (Indemnification), and Article 16 (Governing Law).
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND.
To the maximum extent permitted by applicable law, the Company expressly disclaims all representations and warranties, whether express, implied, statutory, or otherwise, including but not limited to:
The Company does not warrant that the Software will meet your requirements, or that any errors or deficiencies in the Software will be corrected. You assume sole and complete responsibility for selecting the Software for its intended use and for the results obtained from using the Software.
Some jurisdictions do not allow the exclusion of implied warranties, in which case the above exclusions may not apply to you in all respects. In such jurisdictions, the Company's implied warranties are limited to the minimum warranty period required by law.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the limitation or exclusion of certain types of damages or liability, in which case the above limitations may not fully apply to you.
You shall, at your own expense, defend, indemnify, and hold harmless the Company and its subsidiaries, officers, directors, employees, agents, licensors, and service providers (collectively: "Indemnified Parties") from and against all third-party claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses, and expenditures (including reasonable attorney's fees and court costs) arising out of or in connection with:
The Company reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with the Company in the defense of any such claim, and you may not settle any such claim without the prior written consent of the Company.
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable under applicable law, it shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from the Agreement. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
The failure of either Party to exercise, or any delay in enforcing, any right, remedy, or entitlement under this Agreement shall not constitute a waiver thereof. No partial exercise of any right, remedy, or entitlement shall preclude any further exercise of that or any other right, remedy, or entitlement. A waiver shall only be effective if made in writing and signed by an authorized representative of the waiving Party.
The Software is subject to all applicable export control laws and regulations, including the export laws of Singapore, the European Union, and the United States. You represent and warrant that you are not located in, and are not a citizen or resident of, any country subject to an export embargo or trade restriction. You must comply with all applicable export and import laws and regulations in connection with the use and distribution of the Software.
The Company reserves the right to unilaterally amend or update this Agreement at any time. In the event of a material amendment, the Company will notify you via the email address associated with your account, or via a notice displayed within the Software or on the ChimeraTool website, at least 15 days before the amended Agreement takes effect.
If you do not agree to any amendment, you may notify the Company in writing before the amendment takes effect that you wish to discontinue use of the Software and terminate the Agreement. Failure to submit a written objection within 15 days of the notification of the amendment shall be deemed acceptance of the amendment by you.
If you continue to use the Software after an amendment takes effect, you agree that you are bound by the amended Agreement. Disputes shall be resolved in accordance with the provisions of the Agreement in effect at the time the dispute arises. Amendments to the Agreement shall not affect any refund claims arising from events prior to the effective date of the amendment.
You may not assign, transfer, or sublicense your rights or obligations under this Agreement without the prior written consent of the Company, except that:
Any attempted assignment or transfer in violation of this Article shall be null and void. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns.
This Agreement — together with the Privacy Policy and the Code of Ethics (both incorporated herein by reference) — constitutes the entire agreement between you and the Company with respect to its subject matter, and supersedes all prior and contemporaneous agreements, representations, and warranties, whether oral or written, relating to the subject matter hereof.
This Agreement has been prepared primarily in the English language. In the event of any conflict between any translation of this Agreement and the English version, the English version shall prevail.
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.
Any dispute, claim, disagreement, or action arising out of or in connection with this Agreement — including disputes relating to its validity, interpretation, enforcement, breach, or termination, whether arising in tort, contract, or otherwise — shall be subject to the exclusive jurisdiction and venue of the courts of Singapore.
By accepting this Agreement, you irrevocably submit to the personal jurisdiction of the courts of Singapore in all such matters, and waive any present or future objection to the venue of proceedings in the courts of Singapore.
For any questions regarding the Software or this Agreement, technical support, licensing inquiries, or other matters, please contact us at:
Dedicated customer support resources are available on the Company's website, including a ticketing system and knowledge base, which allow for faster response times than direct email contact.
