Licensing policy - ChimeraTool

Trial version, features and activation

The trial version only allows you to run the software, not to use specific features. All functions that can be run require a license.

The license is automatically associated with the computer after logging in, and from then on the license becomes active. The license can be disconnected and associated with a new computer in every 48 hours, as specified hereunder (https://chimeratool.cn/docs/how-many-computers-can-be-used-on-your-license).

Mobile devices

Mobile devices shall mean all mobile phones or other devices supported by ChimeraTool.

Updates

All updates are available free of charge, including major updates, but please note that updates may include newly introduced paid processes and features.

Subscription packages

The price of subscription packages is determined for each license purchased. A license space usually means an activated copy of the ChimeraTool on a Windows computer. Subscription packages include all major and minor updates.

The following subscription packages are available:

• ChimeraTool Samsung - limited exclusively for Samsung phones
• ChimeraTool PRO - for professional use
• ChimeraTool Premium- PRO functionality, premium priority support

The packages have the following properties as explained below:

Chimera SAMSUNG license:

Chimera Samsung license can be used for one year after purchase. The license includes the use of the Samsung license features advertised on the Software website. Most of the features are free and you can run any number of processes on 10,000 Mobile devices until the license expires. There is no limit to the number of paid processes, the prices of these extra paid processes may vary individually, and specific prices and conditions can and should be checked on the website before use. It is important to note that although the processes of certain Pro and Premium licenses can be run on Samsung phones, a Samsung license is not enough to run these fully and successfully.
Further information: https://chimeratool.cn/shop/licence/samsung
To find out more about the number of devices that can be used and the restrictions in force visit: https://chimeratool.cn/docs/how-many-computers-can-be-used-on-your-license

Chimera PRO license:

Chimera Pro license can be used for one year after purchase. The license includes the use of the Pro license features advertised on the Software website. Most of the features are free and you can run any number of processes on 15,000 Mobile devices until the license expires. There is no limit to the number of paid processes, the prices of these extra paid processes may vary individually, and specific prices and conditions can and should be checked on the website before use.
Further information: https://chimeratool.cn/shop/licence/pro
To find out more about the number of devices that can be used and the restrictions in force visit: https://chimeratool.cn/docs/how-many-computers-can-be-used-on-your-license
 

Chimera PREMIUM:

Chimera Pro license can be used for one year after purchase. The license includes the use of the Pro license features advertised on the Software website. Most of the features are free and you can run any number of processes on 20,000 Mobile devices until the license expires. There is no limit to the number of paid processes, the prices of these extra paid processes may vary individually, and specific prices and conditions can and should be checked on the website before use.

Our Premium license users also receive priority customer support, where their queries are given priority.

Further information: https://chimeratool.cn/shop/licence/premium
To find out more about the number of devices that can be used and the restrictions in force visit: https://chimeratool.cn/docs/how-many-computers-can-be-used-on-your-license

Refunds

Refunds may be granted on a discretional basis if the Software repeatedly fails to operate or cannot be installed, provided that every reasonable means to correct the issue has been applied. In such cases, the licensee should open a ticket to notify the customer service of ChimeraTool about the issue and should provide all the necessary details to ensure that all possible means to solve the problem have been exhausted. Refund requests will only be processed within 14 days of purchase.

Refund terms:

ChimeraTool software

• Under the terms of our Refund Policy, you may be entitled to a full refund within 30 days of the date of purchase, unless the reasons you give contradict the terms of the Refund Policy.
• After this period, no refund is possible.
• Refund can only apply to primary (first) ChimeraTool subscriptions.
• If you have more than one subscription, no refund is possible.
• You can only claim a refund once. If later you purchase ChimeraTool once again, the repeated claim for refund is not justified.
• Software purchased at a discounted price is non-refundable.
• For subscription renewals there is no refund

Force majeure

No refund will be given to ChimeraTool customers if the reasons for the refund are completely outside our control. These are the following:

• The target computer no longer has Internet access.
• The customer does not follow the installation guidelines provided by our customer service.
• The customer does not have administrator privileges on the target computer.
• If the customer expected to use ChimeraTool on more than one target device when he or she purchased only one subscription.
• Personal reasons (‘I changed my mind’, ‘I purchased it by accident’, etc.).
• Fear of us going out of business permanently is not a reasonable reason to claim a refund. Even if the company was to go out of business, the server and domain would continue to run smoothly for years to come, as it is already paid and registered for the following years.

Enhanced features

• Customers should accept the fact that these features will cost extra credits, even if the process fails due to a software error (in this case, the credits will be automatically refunded within two hours)
• In many cases, the failure of the process (related to enhanced features) is caused by the hardware of the phone, not its software. We cannot fix hardware errors, we provide solutions for software errors, so there is no justification for a refund claim in these cases.
• If you contact our customer service and provide them with your work ID, they will be able to determine whether the problem is hardware or software related.

Environmental dependence of Android and other manufacturers

In case of major changes in the software or hardware of the Mobile device manufacturer, ChimeraTool cannot guarantee that the features will remain operational, and it shall not be liable for any damages resulting from partial or total loss of compatibility.

Griff Gate Ltd. is not obliged to provide compatibility updates for beta versions of Mobile Device manufacturers and is not expected to provide technical support to users who install beta software. However, we usually quickly update our software and our technical support team welcomes reports from users.

B2B resellers

Both retail resellers and end users can buy from our B2B wholesale resellers. Our current contact info: https://chimeratool.cn/en/resellers/contact
We do not intend to expand our list of resellers, who are currently:

• GsmServer
• GsmEasy

B2C reseller

Our B2C resellers can be found on the following website: https://chimeratool.cn/en/resellers
Only end users can buy from them, as they cannot sell between themselves.

Update of this page

• 02.06.2019: First release